Privacy Policy

1. Introduction

kinnarna ("we," "our," or "us") is committed to protecting the privacy and personal information of our residents, their families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our services, or become a resident.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

Personal Information

We collect information that you voluntarily provide when you contact us, inquire about services, or enroll as a resident, including:

• Full name and contact details (email address, phone number, postal address)
• Date of birth and age information
• Health information and care needs (for residents)
• Emergency contact information
• Dietary preferences and restrictions
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and managing senior care services
• Responding to inquiries and requests for information
• Processing enrollments and managing resident accounts
• Communicating with residents, families, and emergency contacts
• Coordinating care activities and maintaining care records
• Processing payments and managing billing
• Improving our website and services
• Sending updates about programs, events, and services
• Complying with legal obligations and regulations

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: When you provide explicit consent for specific purposes
• Contract: To fulfill our service agreements with residents and families
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: To comply with Thai laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Healthcare Providers: When coordinating care or in medical emergencies
• Family Members: Authorized emergency contacts and family representatives
• Service Providers: Third parties who assist with facility operations, payment processing, or website hosting
• Legal Authorities: When required by law or to protect rights and safety

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure server infrastructure with encryption
• Access controls limiting staff access to necessary information only
• Regular security assessments and updates
• Staff training on data protection practices
• Secure disposal of physical and digital records

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted online.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements:

• Resident care records: Retained for 10 years after service termination as required by Thai regulations
• Billing and payment information: Retained for 7 years for accounting purposes
• General inquiries: Retained for 2 years unless you request earlier deletion
• Website usage data: Typically retained for 12 months

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytics. For detailed information about our cookie usage, please see our Cookie Policy.

9. Your Rights

Under applicable data protection laws, including Thailand's Personal Data Protection Act (PDPA), you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data under certain circumstances
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time
• Restrict Processing: Request limitation of how we use your data

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Children's Privacy

Our services are designed for seniors and their adult family members. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. International Data Transfers

Your information is primarily stored and processed in Thailand. If we transfer data outside Thailand, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to residents and registered contacts
• Displaying a notice on our website for 30 days following updates

Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Personal Data Protection Commission of Thailand or other relevant supervisory authority in your jurisdiction.